09bb Privacy Policy

This Privacy Policy ("Policy") describes how 09bb ("we", "us", "our") collects, uses, stores, and discloses personal information about users ("you", "the Player") who access the 09bb platform at 09bb.bio. This Policy forms part of the 09bb Terms and Conditions and should be read alongside them. By registering an account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

09bb is committed to protecting the privacy of its players. We collect only the personal data necessary to operate the platform safely, comply with legal obligations, and deliver a quality betting and gaming experience to players in Bangladesh. We do not sell your personal data to third parties, and we do not share it for advertising purposes without your explicit consent.

09bb collects personal data only where it is necessary to deliver the platform's services or comply with applicable law. The categories of personal data we may collect include:

• Identity data: full name, date of birth, username, and national identification document where required for KYC age verification.
• Contact data: email address and mobile phone number used for account communications and two-factor authentication.
• Financial data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser, operating system, session logs, and click-path analytics collected automatically when you use the platform.
• Behavioural and betting data: wager history, game logs, session duration, bonus usage, and sports betting activity used for platform improvement and responsible gaming monitoring.

Where we ask you to provide personal data and you choose not to do so, we may be unable to create or maintain your account or provide certain services. We collect data directly from you at registration, from your ongoing use of the platform, and automatically via cookies and tracking technologies described in Section 5 of this Policy.

09bb uses the personal data we collect strictly for the following purposes. We will not use your data in a manner incompatible with these purposes without first obtaining your consent:

• Account management: to create, verify, and maintain your 09bb account, including identity and age verification to satisfy our 21+ policy.
• Payment processing: to handle your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and to keep accurate financial records of all account transactions.
• Service delivery: to provide access to cricket betting markets, BPL and T20 odds, slot games, live casino tables, fishing games, bingo, and all other platform features you have requested.
• Fraud and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other conduct that violates our Terms and Conditions.
• Customer support: to respond to your enquiries, resolve disputes, and communicate important platform updates to your registered contact details.
• Marketing (where consented): to send promotional communications, bonus offers, and seasonal promotions such as BPL, Eid, or Pohela Boishakh offers, where you have opted in to receive marketing from 09bb. You may withdraw consent at any time.

We apply the principle of data minimisation: we collect and use only the minimum personal data necessary to achieve each stated purpose. Where a purpose ceases to apply, we will stop processing your data for that purpose and delete or anonymise it in line with our data retention schedule.

09bb processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil the contract between you and 09bb, including account management, payment processing, and service delivery.
• Legal obligation: processing is required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: processing is necessary for 09bb's legitimate interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your fundamental rights.
• Consent: where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09bb does not sell or rent your personal data to any third party. We may share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum transaction data needed to process your deposits and withdrawals securely.
• Game content providers: providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and wagering data necessary to operate their games on the platform.
• Identity and fraud screening services: KYC providers may process your identity documents and transaction patterns to verify your identity and detect suspicious activity.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory demand, 09bb may be obligated to disclose your personal data to the relevant authority. We will only do so to the extent required by law.

All third parties with whom 09bb shares personal data are required to handle that data securely, in accordance with applicable data protection obligations, and solely for the purpose for which it was shared. 09bb does not permit its third-party partners to use your data for their own marketing or commercial purposes.

09bb uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit the platform. We use the following types of cookies:

• Strictly necessary cookies: required for the platform to function, including session authentication cookies that keep you logged in while navigating the site. These cannot be disabled without breaking core functionality.
• Functional cookies: store your language preference, display settings, and other choices you make on the platform so they are remembered on your next visit.
• Analytics cookies: collect aggregated, anonymised information about how players interact with the platform — such as pages visited, session duration, and click paths. This data helps us improve the experience for players across Bangladesh.

You can control or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of parts of the 09bb platform. By continuing to use the platform after being informed of our cookie usage, you consent to our use of cookies as described in this Policy.

09bb retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations. Betting and gaming activity logs are retained for a minimum of three years. Communication records are retained for two years from the date of the interaction. KYC identity documents are retained for the duration of the account relationship and for five years following account closure.

When personal data is no longer required for any active retention period, 09bb will securely delete or irreversibly anonymise it so that it can no longer be associated with any identifiable individual. You may request early deletion of your personal data by contacting our support team; however, certain data categories cannot be deleted before the end of their mandatory retention period due to legal obligations.

As a user of the 09bb platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days:

• 👁️ Right of Access You may request a copy of all personal data 09bb holds about you, along with information about how it is being processed.
• ✏️ Right to Rectification You may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• 🗑️ Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• ⛔ Right to Restrict Processing You may request that we limit how we use your personal data in certain circumstances, such as while a rectification request is being assessed.
• 📦 Right to Data Portability You may request a copy of the personal data you provided to 09bb in a structured, machine-readable format where processing is based on your consent or a contract.

09bb implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the platform, secure server infrastructure with strict access controls, regular security assessments and vulnerability testing, and staff training on data protection obligations.

While 09bb takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, please contact us immediately at [email protected]. In the event of a personal data breach that poses a risk to your rights and freedoms, 09bb will notify affected users as soon as reasonably practicable.

The 09bb platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21 without verified parental consent, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

09bb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes, we will update the Last Updated date at the top of this page and, where appropriate, notify active players via their registered contact details. Your continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. Archived versions of this Policy are available on request by contacting our support team at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 09bb handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly, with a target response time of 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]